To clarify what process improvement is, it is also essential to talk about the benefits of BPI.
The mapping of processes, Business process mapping services and the application of improvements positively impact the financial area. This is because the company stops investing resources in unnecessary demands and repetitive tasks and cancels mistakes made before optimization. In addition, it starts to use the budget and other available resources more assertively, guaranteeing a better rate of return with cost reduction.
Ill-defined processes can generate a queue of activities. This bottleneck generates flaws in the final product and makes the process more time-consuming. Thus, knowing what to do to improve processes is a way of streamlining activities and optimizing the time of teams, machines and tasks.
Increase In Results
Companies looking for better results may be surprised by the application of BPI. The execution of processes in a more agile way and optimizing resources are reflected in the numbers achieved at the end of each evaluation period. The good news is that increased productivity is accompanied by more quality deliveries suitable for the company and the customer.
When To Make Process Improvement?
Process improvement must be a continuous approach to the business whenever a misalignment with business strategies or customer expectations is perceived. After making the first application of BPI, the best thing to do is create a performance verification routine with new proposals for change. Whenever a bottleneck is identified, it is up to leaders and others responsible for proposing new action models. In general, five steps help to identify when it is time for the company to make process improvements:
Analyze existing metrics: perform a complete analysis of all metrics measured in the company. Always try to answer whether these indicators can measure whether the business is close to achieving its goals.
Study how customer interactions take place: is there a pattern in how the company communicates with the customer? Is the number of interactions adequate? Are there processes that guarantee the uniqueness of information?
Bottlenecks: which steps of existing processes have failures? Are they solvable?
Rules that guide the business: what definitions guide decision-making, both by leaders and employees?
Handoffs: Has the transfer of responsibility from one sector to another or even in the migration of systems caused failures? Which are?
This mapping is essential to identify customer complaints, existing errors from different departments, problems that impair employee performance, etc.
If the company wants to reduce consumer dissatisfaction, improve communication between areas, mitigate duplication of information, reduce or eliminate handoffs and improve productivity, the time has come to think about process improvements.